1. Overview
This document outlines our billing terms, refund policy, cancellation policy, and related payment information. These terms apply when payment features are enabled on Shush Buddy.
Note: Payment features are not currently active. This document is provided for transparency and will become effective when billing is enabled.
2. Payment Model
Shush Buddy plans to offer one-time, real-money tips using a payment processor and a recipient payout provider. The providers and payment flow have not been finalized. Payment features are not active yet; this draft describes the planned model and is subject to final provider, policy, and compliance review.
- Tip amounts and currency: Senders will choose one of five fixed amounts: $1, $5, $20, $50, or $100 USD. Tips will be charged in USD. Custom amounts and credit purchases are not planned.
- Planned split: 20% of each tip goes to Shush Buddy and 80% is payable to the recipient. The platform plans to pay processing fees from its share, not deduct them from the recipient's 80% share; final provider costs and terms remain subject to review.
- Recipient payouts: Cash payouts will require onboarding with the selected payout provider and any required verification and eligibility checks.
3. Pricing
Before confirming a tip, the app will display the selected USD amount, Shush Buddy's 20% share, the recipient's 80% share, and the total charge. Senders may initiate at most 3 tips and spend at most $200 USD in any rolling 24-hour period. Any applicable taxes will be disclosed before payments are enabled.
4. Refund Policy
A tip rejected or undeliverable before delivery will be canceled before capture when possible, or fully refunded if it has already been captured. A delivered tip remains with the recipient if the recipient dismisses the tip request and is not ordinarily refundable. We will address unauthorized payments, confirmed processing or technical errors, and legally required refunds through support and the payment provider. Chargebacks will follow the provider's dispute process and applicable law. These planned terms require legal and compliance review before payments launch. For questions, contact us at support@shushbuddy.app.
5. Cancellation Policy
Tips are planned as one-time payments, not subscriptions. There are no recurring tip charges that require cancellation.
If we introduce subscription features in the future, you will be able to cancel at any time through your Account settings. Cancellation will take effect at the end of the current billing period.
6. Chargebacks
Contacting Shush Buddy first about a billing issue is optional and is not a condition for contacting your bank, card issuer, or payment provider, or for exercising any legal right to dispute a transaction. A chargeback by itself is not proof of fraud or a reason to penalize an account. We may investigate credible evidence of intentional payment fraud or abuse and take proportionate action consistent with applicable law.
See the Chargeback and Fraud Mitigation Policy for more information. These planned terms require legal and compliance review before payments are enabled.
7. Payment Security
Payments are not active yet. If enabled, payments will be processed through a provider and payment flow disclosed before launch. Shush Buddy will not ask users to send full card numbers or security codes through the service. The final payment provider, security disclosures, and applicable payment-card compliance requirements will be identified before payments are enabled.
8. Receipts and Transaction History
You can view your transaction history and download receipts for all purchases through your Account settings. Receipts include the date, amount, and description of each transaction.
9. Taxes
Prices shown do not include applicable taxes. Taxes will be calculated and displayed at checkout based on your location and applicable tax laws.
10. Dispute Resolution
Any disputes regarding charges or refunds should first be directed to our support team atsupport@shushbuddy.app. If we cannot resolve the dispute, you may pursue resolution through your payment provider's dispute process or through binding arbitration as outlined in our Terms of Use.
11. Changes to Billing Terms
We may update these billing terms at any time. Material changes will be posted on this page with a new version number and effective date. Continued use of paid features after changes constitutes acceptance of the updated terms.
12. Contact
If you have questions about billing, refunds, or payment issues, please contact us at:billing@shushbuddy.app